<br>We ship from Italy. For Extra-EU countries, orders will be shipped DDU. Import duties and taxes shall be borne by the customer. For orders shipped to the United States, we ship DDP (Delivered Duty Paid). All applicable import duties and taxes will be calculated and prepaid at checkout, ensuring no additional costs are due at the time of delivery.<br><br><b>Free shipping over 350€.</b><br><br>We aim to dispatch all orders within 1-2 working days (Monday-Friday) from the order date. Delivery timings as well as shipping rates, may vary according to the destination address. Your rate will be automatically calculated at checkout.<br> Please find our <a target='_blanck' href=' https://chateauorlando.com/policies/refund-policy'>shipping and returns policy here</a>.

For Extra-EU countries, please find our <a target='_blanck' href=' https://chateauorlando.com/policies/refund-policy'>shipping and returns policy here</a>.<br><br>You have 14 days to request your return to our team, followed by 14 days to have your order physically returned to us. To request a return authorization please contact us via email (returns@chateauorlando.com) indicating your name, email address and order number.<br>