You have 14 days to request your return to our team, followed by 14 days to have your order physically returned to us.To request a return authorization please contact us via email (returns@chateauorlando.com) indicating your name, email address and order number.<br>For Extra-EU countries, please find our <a target='_blanck' href=' https://chateauorlando.com/policies/refund-policy'>shipping and returns policy here</a>.